Canonical Voices

Posts tagged with 'ubuntu advantage'

Mark Baker

When it comes to using Linux on an enterprise server, Ubuntu is generally seen as the new challenger in a market dominated by established vendors specifically targeting enterprises. However, we are seeing signs that this is changing. The W3Techs data showing Ubuntu’s continued growth as a platform for online scale-out infrastructure is becoming well known, but a more recent highlight is a review published by Network World of five commercial Linux-based servers (note registration required to read the whole article).

The title of the review “Ubuntu impresses in Linux enterprise test” is encouraging right from the start, but what may surprise some readers are the areas in which the reviewers rated Ubuntu highly:

 

1. Transparency (Free and commercially supported versions are the same.)

This has long been a key part of Ubuntu and we are pleased that its value is gaining broader recognition. From an end user perspective this model has many benefits, primarily the zero migration cost of moving between an unsupported environment (say, in development) and a supported one (in production). With many organisations moving towards models of continuous deployment this can be extremely valuable.

2. Management tools

The reviewers seemed particularly impressed with the management tools that come with Ubuntu, supported with Ubuntu Advantage: Metal as a Service (MAAS), for rapid bare metal provisioning; Juju for service deployment and orchestration; and Landscape for monitoring, security and maintenance management. At Canonical we have invested significantly in these tools over the last few years, so it is good to know that the results have been well received.

Landscape Cloud Support

Landscape Cloud Support

3. Cloud capability

The availability of cloud images that run on public clouds is called out as being valuable, as is the inclusion of OpenStack to be able to create an OpenStack Cloud. Cloud has been a key part of Ubuntu’s focus since 2008, when we started to create and publish images onto EC2. With the huge growth of Amazon and the more recent rapid adoption of OpenStack, having cloud support baked into Ubuntu and instantly available to end users is valuable.

4. Virtualisation support

It is sometimes thought that Ubuntu is not a great virtualisation platform, mainly because it is not really marketed as being one. The reality, as recognised by the Network World reviewers, is that Ubuntu has great hypervisor support. Like some other vendors we default to KVM for general server virtualisation, but when it comes to hypervisor support for Infrastructure as a Service (IaaS), Ubuntu is far more hypervisor agnostic than many others, supporting not only KVM, but VMware ESXi, and Xen as well. Choice is a good thing.

Of course there are areas of Ubuntu that the reviewers believed to be weak – installation being the primary one. We’ll take this onboard and are confident that future releases will deliver an improved installation experience. There are areas that you could suggest are important to an enterprise that are not covered in the review – commercial application support being one – but the fact remains that viewed as a platform in its own right, with a vast array of open source applications available via Juju, Ubuntu seems to be on the right path. If it continues this way, soon it could well cease to be the challenger and become the leader.

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anthony-c-beckley

We’re excited to announce that Canonical is sponsoring and exhibiting at the forthcoming Dell Solutions Summit, August 27-29th, 2013 in Beijing, China.

Danica Han, our Director of Cloud Alliances for APAC, will be speaking at the summit about Canonical’s commitment to the Chinese market, how we meet the specific needs of Chinese users and how those customers can gain competitive advantage with Ubuntu Cloud and Client deployments.

This session will take place on August 28th from 1:30pm – 2:30pm in room 311B.

On our show pods, our team in China will showcase our market beating Cloud management and deployment solutions; Landscape – enabling customers to manage thousands of Ubuntu machines as easily as one and Juju - our game-changing Cloud service orchestration tool.

Additionally, we will be demonstrating UbuntuKylin, on Dell desktops, developed specifically for China and the Chinese user with the members of the CCN Joint Lab. UbuntuKylin was awarded the Number 1 China Open Source Project for 2013 at the eighth Open Source China – Open Source World Summit in Beijing and is an exciting development, bringing a world leading, open source desktop operating system enhanced specifically for China.

Interested in attending? Register here

We look forward to seeing you at the show!

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David Duffey

Today we announced a collaborative support and engineering agreement with Dell.  As part of this agreement Canonical will add Dell 11G & 12G PowerEdge models to the Ubuntu Server 12.04 LTS Certification List and Dell will add Ubuntu Server to its Linux OS Support Matrix.

In May 2012, Dell launched the OpenStack Cloud Reference Architecture using Ubuntu 12.04 LTS on select PowerEdge-C series servers. Today’s announcement expands upon that offering by combining the benefits of Ubuntu Server Certification, Ubuntu Advantage enterprise support, and Dell Hardware ProSupport across the PowerEdge line.

Dell customers can now deploy with confidence when purchasing Dell PowerEdge servers with Dell Hardware ProSupport and Ubuntu Advantage.  When these customers call into Dell, their service tag numbers will be entitled with ProSupport and Ubuntu Advantage, which will create a seamless support experience via the collaborative Dell and Canonical support and engineering relationship.

In preparation for this announcement, Canonical engineers worked with Dell to enable and validate Ubuntu Server running on Dell PowerEdge Servers.  This work resulted in improved Ubuntu Server on Dell PowerEdge support for PCIe SSD (solid state drives), 4K-block drives, EFI booting, Web Services Management, consistent network device naming, and PERC (PowerEdge RAID Controllers).

Dell hardware systems management can be done out-of-band via ipmi, iDRAC, and the Lifecycle Controller.  Dell OMSA Ubuntu packages are also available but it is recommended to use the supported out-of-band systems management tools.  Dell TechCenter is a good resource for additional technical information about running Ubuntu Server on Dell PowerEdge servers.

If you are interested in purchasing Ubuntu Advantage for your Dell PowerEdge servers, please contact the Dell Solutions team at Canonical.  If your business is already using or thinking about using a supported Ubuntu Server infrastructure in your data-center then be sure to fill out the annual Ubuntu Server and Cloud Survey to provide additional feedback.

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Gerry Carr

Canonical over the last four years or so has brought businesses a growing range of services and software tools to help them make better use of the Ubuntu platform. Many of these services, such as Landscape systems management and technical support, have proven valuable for companies that want to more easily manage and maintain Ubuntu in their business.

Rather than having to decide which tools or services are useful, we decided to make things simple by bringing together all the necessary tools and services into a single offering, Ubuntu Advantage.

Ubuntu Advantage has four service components:

* systems management

* enterprise technical support

* legal assurance

* access to knowledge base

At Canonical, we believe these are they key service areas that help enterprises make successful use of Ubuntu in their business. As new technology features and capabilities are incorporated into the Ubuntu platform, the Ubuntu Advantage service offering will also grow to support those new platform capabilities.

The systems management service category offers Canonical’s Landscape systems management and monitoring tool. Within any enterprise it is crucial for IT departments to have the necessary systems management tool to avoid having to spend copious amounts of time managing and maintaining systems with patches and security upgrades. Although, these tasks are vital for enterprise systems to remain safe, they can also be tedious and unnecessarily time consuming without the right tools. The package management and automation features of Landscape help to remove much of this manual work.

Ubuntu Advantage includes enterprise-level technical support for the desktop and server to give businesses direct backing from the source of Ubuntu, Canonical. This is a valuable service because businesses can deploy Ubuntu with a greater sense of security; should they run into any problems, they have the support from the organisation which released it.

Our aim is to provide comprehensive support, but we also want to give customers flexibility with the type of service they receive as we recognise that different machines will run different workloads and need different levels of support. On the server there are three options ranging from support for basic server workloads to the most complex setups:

* Essential Server – to cover common workloads such as file and print serving

* Standard Server – for more advanced business needs like server virtualisation and integration into existing Windows networks

* Advanced Server – to cover complex configurations such as high-availability and clustering

On the desktop there were two main usage types we want to cover, general business use and developer use:

* Standard Desktop – covers general end users using standard business applications such as email, office suites and web browsing

* Advanced Desktop – covers developers that have more complex desktop configurations, such as desktop virtualisation, and use advanced developer tools

A major aim of Ubuntu Advantage is to ease the adoption of Ubuntu by providing quick and easy access to a definitive answers. The online Knowledge Base gives customers a central repository from which they can quickly reference at any time definitive guides on how to resolve common issues or information about best practices deployments. Canonical’s support engineers create the content in the knowledge base keeping it accurate and up-to-date on the latest releases.

It’s also crucial that staff using Ubuntu feel comfortable with it, because the more confident they feel the more they can take advantage of Ubuntu’s many features and the fewer problems they will come across. So we also included training credits in Ubuntu Advantage. These can be redeemed to train end users on how to make the most of Ubuntu Desktop for their daily job, or they can be redeemed for system administrator training to help them more easily deploy and manage Ubuntu systems.

We know it is important for many organisations to have legal assurance to enable the adoption of an open source platform, which is why we have also included our legal assurance programme, Ubuntu Assurance, with all Ubuntu Advantage service options.

Ubuntu Advantage provides simplicity and an easier way for businesses to purchase the necessary tools and services to manage, support and use their Ubuntu platform more effectively and efficiently. Ultimately, it saves them precious time and money that can be spent elsewhere in their businesses. Initial reception has been very positive and we look forward to getting more feedback on the new services as users become familiar with them and hopefully see the value in them.

The Ubuntu Advantage website is live at: visit http://bit.ly/cOasJ3

Fern Ho, Ubuntu Advantage Product Manager

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