Wednesday, November 17th, 2010
The Ubuntu One team has been working hard to improve support of late. We initially focused on our status page, FAQs, and contacting Ubuntu One support directly. All of those areas have gone through several iterations and are continuing to evolve. One part of the support equation we’ve been missing is a definitive place to get help from other Ubuntu One users. Ask Ubuntu is the place to go for this type of community support.
To steal a line from the FAQ, Ask Ubuntu is a Q&A site designed to make it easy for users to get answers to Ubuntu-related questions. It’s easy to get started asking and answering questions. You can use an OpenID login like a Launchpad or Google account, or other options like Facebook, etc. to login to the site. For Ubuntu One related questions, use the ubuntu-one tag. Once you receive an answer you’re satisfied with, mark it as the accepted answer by clicking on the check box outline to the left of the answer.
Beyond asking and answering questions, you can also vote (up or down) questions and answers others have provided. Votes go towards a person’s reputation on the site. For example, if you answer a question and someone votes your answer up, you’ll gain +10. If someone votes up your question, you’ll gain +5. That’s right, good questions go towards building your reputation. For more info on reputation and Ask Ubuntu in general, check out the Ask Ubuntu FAQ.
Some Ubuntu One questions can’t be answered on Ask Ubuntu. These include questions specific to your account (billing, login, etc.) or those that require details about specific content not syncing properly. For example, my file “~/Pictures/Joshua on mongoose hunt.jpg” won’t sync. Questions like these require private information to be exchanged and should be asked via the Ubuntu One contact form.
In general, when looking for Ubuntu One support, you’ll want to consider the following options, in this order:
- Status page – There may be a service disruption causing the problem you’re having.
- FAQs – We continue to build and groom a list of frequently asked questions that may provide the answer to the question you have.
- Ask Ubuntu – If your question is not account related and doesn’t appear to need specifics on your content (file names, contacts, etc.), ask the community for help.
- Contact form – If your question is account related or you have specific issues with your content (particular files or contacts not syncing, etc) then contact us directly for support.
We’re excited about Ask Ubuntu. It only takes a minute or so to sign up and start using the site, so please do! See you there.