Ask Ubuntu

The Ubuntu One team has been working hard to improve support of late. We initially focused on our status page, FAQs, and contacting Ubuntu One support directly. All of those areas have gone through several iterations and are continuing to evolve. One part of the support equation we’ve been missing is a definitive place to get help from other Ubuntu One users. Ask Ubuntu is the place to go for this type of community support.

Ask Ubuntu logoTo steal a line from the FAQ, Ask Ubuntu is a Q&A site designed to make it easy for users to get answers to Ubuntu-related questions. It’s easy to get started asking and answering questions. You can use an OpenID login like a Launchpad or Google account, or other options like Facebook, etc. to login to the site. For Ubuntu One related questions, use the ubuntu-one tag. Once you receive an answer you’re satisfied with, mark it as the accepted answer by clicking on the check box outline to the left of the answer.

Beyond asking and answering questions, you can also vote (up or down) questions and answers others have provided. Votes go towards a person’s reputation on the site. For example, if you answer a question and someone votes your answer up, you’ll gain +10. If someone votes up your question, you’ll gain +5. That’s right, good questions go towards building your reputation. For more info on reputation and Ask Ubuntu in general, check out the Ask Ubuntu FAQ.

Some Ubuntu One questions can’t be answered on Ask Ubuntu. These include questions specific to your account (billing, login, etc.) or those that require details about specific content not syncing properly. For example, my file “~/Pictures/Joshua on mongoose hunt.jpg” won’t sync. Questions like these require private information to be exchanged and should be asked via the Ubuntu One contact form.

In general, when looking for Ubuntu One support, you’ll want to consider the following options, in this order:

  1. Status page – There may be a service disruption causing the problem you’re having.
  2. FAQs – We continue to build and groom a list of frequently asked questions that may provide the answer to the question you have.
  3. Ask Ubuntu – If your question is not account related and doesn’t appear to need specifics on your content (file names, contacts, etc.), ask the community for help.
  4. Contact form – If your question is account related or you have specific issues with your content (particular files or contacts not syncing, etc) then contact us directly for support.

We’re excited about Ask Ubuntu. It only takes a minute or so to sign up and start using the site, so please do! See you there.

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5 Responses to “Ask Ubuntu”

  1. Greg Says:

    Don’t you have any misgivings about using the nofollow attribute so heavily? Especially since Ask Ubuntu uses nofollow links to authors who provide much of the content for answers on Ask Ubuntu?

    How do you feel this practice relates to the Ubuntu Code of Conduct?

  2. Matt Griffin Says:

    @Greg: No issues as far as I see it. Ask Ubuntu is a great resource and all Ubuntu One users will benefit quite a lot.

  3. Greg Says:

    Stack Exchange doesn’t care about giving content authors credit for their work, and it’s a shame to see Ubuntu getting dragged into the mess.

    If you care to read more about this issue:
    http://meta.stackoverflow.com/questions/51136/remove-nofollow-on-links-at-a-certain-age

  4. Jorge Castro Says:

    Hi Greg,

    I don’t understand your comment about attribution, we very much encourage people to cite their work (Ask Ubuntu itself is CC-wiki and depends on that level of citation to work).

    I am confused on what this has to do with the nofollow attribute and the Code of Conduct. If you would file a bug on launchpad on why you think this is then we’ll check it out, thanks: https://bugs.launchpad.net/ubuntu-community

  5. Joel Spolsky Says:

    Stack Overflow absolutely does care about giving content authors credit for their work. All contributions to Stack Overflow and the Stack Exchange sites are covered by a creative commons license and made available in free downloads, we require that anyone who reuses our content properly credit the original authors. See http://blog.stackoverflow.com/2009/06/attribution-required/ . We have gone to bat for authors when other sites were reposting Stack Overflow content with the attributions we required.

    Please do not dramatize standard spam-control mechanisms as “Stack Exchange doesn’t care about giving content authors credit for their work.” This is a false and insulting claim. Stack Overflow was CREATED in response to a company (Experts-Exchange) that had gathered years of community-generated content and slammed it behind a paywall.

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