Ubuntu One support options
Now that we’re getting close to the 9.10 release, we thought it would be a good idea to review the technical and account support options that are available to all Ubuntu One subscribers. These options were selected because they fit closely with how software is often developed for Ubuntu, and, since the Ubuntu One development team uses these tools every day, it should provide a high degree of transparency to all subscribers as we receive suggestions, fix problems, and develop new features.
Launchpad is our primary tool to log bugs, diagnose issues, and track development. Anyone with a Launchpad login (available to everyone) can post bugs which the team reads daily and promptly addresses.
Since Launchpad is very transparent, anyone can read the bugs and help out with resolving issues. We encourage this type of community involvement that is a core aspect of Ubuntu. Launchpad users can also subscribe to bugs so they will be notified at each stage of the resolution.
Launchpad Answers is a tool that enables subscribers to post more general questions about the Ubuntu One project. Team members answer these questions, but this is also an area where the Ubuntu community often steps in to provide assistance.
Ubuntu Forums is similar to Launchpad Answers where subscribers can post questions about Ubuntu One features. Forums has a very active community of Ubuntu users that are frequently willing to help with issues and participate in lively discussion.
IRC (Internet Relay Chat) is a wonderful chat tool that Ubuntu One subscribers (or anyone) can use to communicate directly with the Ubuntu One development team. Interested individuals can find us in the #ubuntuone channel on freenode. The team is mostly based in England and the Americas, so you’re likely to reach us during normal business hours for these regions.
Account Support Form
Sometimes subscribers have questions about important account topics like credit card payments. Subscribers can go to their Account page to find the Account Assistance form to submit these types of questions directly to the team.
We hope these support resources meet the needs of all Ubuntu One subscribers and would like to hear your opinion. Anyone is welcome to join us in IRC and give us their thoughts.