3rd June 2014

Moving your content away from Ubuntu One file services

by Martin Albisetti at 18:21

As previously announced, the file services for Ubuntu One will be discontinued starting today.
In order to make it easier for you to move your content away, we have rolled out a new feature that lets you download all your content with just one click.
As a reminder, on July 31st 2014, all content in the file services will be deleted.

Just log into our website, and you will see the button placed prominently on the page:



For those looking for another Cloud storage option we’ve talked to a number of companies that wanted to tell Ubuntu One users about their services.


Mover is a web service that helps you migrate and backup files between cloud storage providers. The Mover team tells us they process more than two billion files each month, so that users can migrate files of all shapes and sizes, from a personal photo collection, to all of a workgroups files.

With Mover you can transfer files between services such as Dropbox, Box, Google Drive, Amazon S3 and a range of others.

Mover is helping U1 users to move transfer files for free. Simply create a Mover account and any transfers made in or out of the U1 connector will be free.

To find out more about their service see the blog post.


SpiderOak is a cloud file service that is similar to Ubuntu One with all files stored in the Cloud. They have a ‘Zero-Knowledge’ privacy environment that provides end-to-end encryption to ensure you – and only you – can view your data. The SpiderOak team tell us they’ve been natively supported Linux from the start in 2007.

SpiderOak is offering two special deals for Ubuntu One customers:

  • 20 GB for $24.99/year

  • 40 GB for for $29.99/year

To take advantage of one of these offers use the Promotion Code LongLiveUbuntu. The steps are:

1. Click here to create your account.
2. Download and install the client.
3. Click  ‘Buy More Space’ in the client itself, or via the web portal (which you can only access once you’ve downloaded the client). In the web portal, you will go to Account, and then choose Upgrade My Plan.
4. Choose YEARLY and enter the following promotion code: LongLiveUbuntu. (NOTE: You MUST type in the promotion code as it will not work if you cut & paste.)
5. Congratulations – SpiderOak now has your back(up)!

For some more information on SpiderOak’s Linux support see their blog post.



ownCloud is an Open Source managed file sync and sharing software that you install on your own servers. It’s a great option for those that want the Cloud storage capability but would like to control where the files are stored. The ownCloud team told us that their Community version is well supported under Ubuntu and they also support Windows and Mac desktop machines, while on the mobile side there are clients for Android and iPhone/iPad. For those that need advanced enterprises capabilities there’s also a commercial version that adds those features.

You can read about how to install ownCloud Server and the Desktop clients here.


Refunds and Support

For those of you who have been paying customers, we have started processing refunds, and you should see it reflected in your credit cards or Paypal accounts within the next 7-10 days.


2nd April 2014

Shutting down Ubuntu One file services

by Cristian Parrino at 11:15

Today we are announcing plans to shut down the Ubuntu One file services.  This is a tough decision, particularly when our users rely so heavily on the functionality that Ubuntu One provides.  However, like any company, we want to focus our efforts on our most important strategic initiatives and ensure we are not spread too thin.

Our strategic priority for Ubuntu is making the best converged operating system for phones, tablets, desktops and more. In fact, our user experience, developer tools for apps and scopes, and commercial relationships have been constructed specifically to highlight third party content and services (as opposed to our own); this is one of our many differentiators from our competitors.  Additionally, the free storage wars aren’t a sustainable place for us to be, particularly with other services now regularly offering 25GB-50GB free storage.  If we offer a service, we want it to compete on a global scale, and for Ubuntu One to continue to do that would require more investment than we are willing to make. We choose instead to invest in making the absolute best, open platform  and to highlight the best of our partners’ services and content.

As of today, it will no longer be possible to purchase storage or music from the Ubuntu One store. The Ubuntu One file services will not be included in the upcoming Ubuntu 14.04 LTS release, and the Ubuntu One apps in older versions of Ubuntu and in the Ubuntu, Google, and Apple stores will be updated appropriately. The current services will be unavailable from 1 June 2014; user content will remain available for download until 31 July, at which time it will be deleted.

We will work to ensure that customers have an easy path to download all their content from Ubuntu One to migrate to other personal cloud services.  Additionally, we continue to believe in the Ubuntu One file services, the quality of the code, and the user experience, so will release the code as open source software to give others an opportunity to build on this code to create an open source file syncing platform.

Customers who have an active annual subscription will have their unused fees refunded. We will calculate the refund amount from today’s announcement, even though the service will remain available until 1 June and data available for a further two months.

We will contact customers separately with additional information about what to expect.  We will also publish further blog posts with advice on how to download content and with details on the open sourcing of the code.

The shutdown will not affect the Ubuntu One single sign on service, the Ubuntu One payment service, or the backend U1DB database service.

We’ve always been inspired by the support, feedback and enthusiasm of our users and want to thank you for the support you’ve shown for Ubuntu One. We hope that you’ll continue to support us as together we bring a revolutionary experience to new devices.


10th May 2013

End-of-life for 10.04 client support

by John Lenton at 16:58

Yesterday marked the end-of-life for desktop support on the 10.04 release of Ubuntu. Consequently, as of next Monday 13 of May the Ubuntu One service will discontinue support for 10.04 clients. This does not affect the data stored in Ubuntu One in any way, and users who are unwilling or unable to upgrade to a supported version of Ubuntu can continue to access their data through the website.
In the three years since we released 10.04 both the Ubuntu operating system and the Ubuntu One service have improved in innumerable ways, and you should really give it a try if you can!

16th April 2013

Music Store discontinued in Rhythmbox

by Joshua Hoover at 15:20

Since launching the Ubuntu One music store on the web there has been a steady flow of traffic to the web store and away from the store embedded in Rhythmbox on Ubuntu. The music store in Rhythmbox is operated separately from the one on the web, which means it requires a fair amount of additional work to keep it running smoothly. In order to make the music store better for everyone, regardless of what device they may be using at any given moment, we’re focusing on the web music store and removing the store from Rhythmbox in Ubuntu 13.04 as well as from previous releases, Ubuntu 12.04 LTS and 12.10 via a stable release update. With this change, all Ubuntu One music purchases will be made at https://one.ubuntu.com/music-store instead of in Rhythmbox. Your purchases will still automatically be delivered to your cloud storage, download to your computer and be available in Rhythmbox. Of course, if you have a music streaming subscription, you can also stream all your music from the web, Android, or iOS.

25th February 2013

Ubuntu phone, tablet at Mobile World Congress

by Roberta Nilerud at 8:40

Ubuntu Phone OS integrates with Orange and Deutsche Telekom in GSMA OneAPI initiative

Mobile World Congress kicks off today and we’re gearing up to show off Ubuntu running on multiple devices. We’ll be demonstrating phones, tablets and desktops at our stand, have Ubuntu developers flashing spare hardware, as well as be showing integration and interoperability with Orange and Deutsche Telekom through the GSMA’s One API initiative.

GSMA’s OneAPI initiative aims to provide application programming interfaces (APIs) that enable applications to exploit mobile network capabilities, such as messaging, authentication, payments and location-finding with a cross-operator reach. For example, a payment network API could be used to add an in-app purchase directly to the user’s mobile phone bill.

Ubuntu is the first smartphone operating system to be able to demonstrate integration and interoperability with a carrier’s authentication and billing systems. Working with Deutsche Telekom and Orange, we’ll show how a single API can be used to instantly log users in with their operator identity and seamlessly link that with Ubuntu One, Ubuntu’s identity and payments services, and provide carrier billing options upon purchase of music and eventually, apps.

This is a massive step forward for the industry as the GSMA and partners such as Canonical, are spearheading an initiative to standardise access to operator facilities via network APIs across all operators. The initiative will benefit operators, developers and consumers

It puts operators in a position to forge stronger relationships with their customers.

For developers, OneAPI reduces the time and effort needed to create applications for and content that is portable across mobile operators, increasing reach and ultimately enhancing the consumer experience.

For consumers, it makes it really quick and easy to make application purchases directly from their phone. It’s also more secure because it’s not necessary to input credit card details for each purchase.

Also at Mobile World Congress:

  1. Mark Shuttleworth, founder of Ubuntu, will participate in a keynote panel discussion alongside Mozilla and Tizen on Tuesday 26th Feb at 18.00 at the MWC Conference Auditorium and broadcast live on Mobile World Live
  2. We’ll be taking part in the App Developer Day on Tuesday 26th Feb. Stuart Langridge, technical architect at Canonical will be presenting the Ubuntu phone, SDK, HTML5 and native apps as well as discussing app development for Ubuntu on phones and tablets.We’ll also have engineers available at the event to flash spare handsets with Touch Developer Preview of Ubuntu. This will take place from 9.00-9.30 and 11.40-11.55, and 13.30-14.00 in Hall 8.0, Theatre A.
  3. The GSMA Seminar on “Unlocking Value with Network APIs”  will run on Thursday 28th from 9am to 10.30 am in Room CC1.1. Canonical’s Stuart Langridge will present and demo the Ubuntu Phone during the session. We’ll also be demonstrating Ubuntu’s OneAPI solution at the GSMA stand daily.
  4. Look out for Ubuntu engineers who will flash spare hardware with developer images for phone and tablet throughout the show close to the Ubuntu stand.

See us at MWC at stand: 81D30, App Planet Hall 8.1.

4th February 2013

Notification about Notes

by Joshua Hoover at 16:11

Throughout last year, as we invested heavily in our new data sync infrastructure, we gradually had to turn off services that were reliant on the old infrastructure and providing little value to our users. Our Notes service was one of these, so last year we removed Notes from the Ubuntu One web UI.

As part of that ongoing strategy to constantly make sure we are spending our time on the right things, we’ll continue to improve our services during 2013. One of these updates, an upcoming database change, will impact how we currently sync Tomboy Notes. By the end of February 2013 we will cease syncing Tomboy Notes to U1, meaning U1 won’t transfer your notes between computers. Those of you still using U1 to sync your notes will need to stop relying on the service to sync or restore notes after new installations.

We realize syncing notes to Ubuntu One was a nice feature for a small set of people, even so, we are contacting the Tomboy developers to help them support our new APIs which utilizes our new U1DB data sync service.

We are sorry for any inconvenience this causes and if you have any questions please contact us.

Update – February 5, 2013
The timing of our post and the deployment of some changes on the server side (unrelated to notes) yesterday couldn’t have been worse. Due to some unforeseen aftereffects of the deployment, notes sync was impacted, which meant when people synced their notes after this update the notes were deleted. We apologize for this. The good news is Tomboy does not delete notes but moves them to a backup folder. If your notes were deleted, please follow the steps in this FAQ. If you can’t restore your notes that way, please contact support for help.

Also, there are some alternatives for syncing notes in Tomboy. We’re providing two suggestions below.

1. Tomboy local backup
Backup your notes to a local folder and sync that folder with Ubuntu One. Note, if you are syncing notes between multiple computers, there may be some issues that arise due to conflicts. Here is how to sync notes with Ubuntu One and Tomboy’s local folder sync setup:

  1. Open Tomboy and open the Preferences menu
  2. Click on the “Synchronization” tab
  3. Click the “Clear” button
  4. Select “Local Folder” from the “Service” drop down menu
  5. Select a folder to sync your notes to from the “Folder Path” menu
  6. Click the “Save” button
  7. Open the Ubuntu One Control Panel and click the “Add a folder from this computer” button under the “Folders” tab and select the folder you chose in step 5

2. Rainy
Timo Dörr created Rainy, a note synchronisation/cloud server for Tomboy that can be used like Ubuntu One’s notes sync service. Rainy is a more advanced option and requires access to a server. If you’re interested, get started here.

19th December 2012

Official Mac OS X client for Ubuntu One

by Roberta Nilerud at 16:43

A few months back we released the Ubuntu One Mac OS X client in beta, today we’re pleased to announce that we have released the official version. If you’ve been using the current beta you’ll need to install this new version manually as the beta version didn’t have automatic update functionality, however this has now been added to the official version.

Over the last few months we’ve been busy fixing bugs and making updates to the client, in this official version we’ve included;

  1. Client automatically checks and downloads latest updates
  2. Ubuntu One service stays running in the background (with menu bar icon) after  –  Ubuntu One (Control panel) app is quit.
  3. Status icon menu in the top menu bar now shows progress of current transfers
  4. Honors system proxy settings (*except for PAC files, which we don’t support on any platform)
  5. Translations included – localized for all the same languages as U1 on Ubuntu.

Ubuntu One is cross-platform and works on Windows, iOS, Android, Ubuntu, the web and now on Mac, so you can use Ubuntu One between all your favourite OSes and across devices. Files, photos, documents, music – all your precious stuff can be stored and managed in a single place with your Ubuntu One personal cloud. You can then access your stuff from anywhere, freeing up space on your other devices. Maybe you work on Mac or Windows PCs but use Ubuntu at home, and have an iPhone, iPad or Android device. Ubuntu One spreads your saved content to all of them and also enables more opportunities for sharing across platforms with family and friends

This will be our last major update in 2012, so we’d like to thank those of you who’ve been testing the Mac beta version and reporting bugs, we couldn’t have done it without you. We’d also especially like to thank all our loyal users for your continuing support during 2012. We hope you enjoy the holidays and wish you all the best for 2013.

See you in the New Year!


13th December 2012

Happier Holidays with the Ubuntu One photos update

by Roberta Nilerud at 17:59

We’re thrilled that our latest Ubuntu One feature update comes just in time for the holidays, helping you enjoy and share all those precious memories on all your devices and between your family and friends.

The first thing you’ll notice when you log in is that your photos now appear in the dedicated photos tab, located in the U1 dashboard. This gives you a proper album view where all the photos you’ve ever saved to Ubuntu One will automatically appear as album thumbnails.

Ubuntu One photo album

This is great for reminding you of old favourites or even surfacing photos you thought were long lost. Some real gems from past Canonical parties have been re-discovered during our internal testing!

Use the U1 files app along with U1 photos and all your photos from your mobile device, even those from other apps like Instagram, are safe in one place and available to view and share easily with family and friends.

Ubuntu One slideshow

You can organise albums chronologically or alphabetically and images in albums can be clicked through individually or played as a slideshow. It’s super easy to download images and share albums, slideshows or single snaps with your friends and family. When you share an album, anyone with the URL will be able to view your album or slideshow. For quick sharing, you can choose to share a link or push to Facebook and Twitter simply by clicking on the icon. Try it now!

To celebrate this update we are asking users to tweet snaps of their holiday decorations using the Ubuntu One share URL and by including the hashtag #UbuntuOne, we’ll then pick our 20 favourites photos and the winners will get 5GB extra free storage in the new year. Should #UbuntuOne trend during that time we’ll increase the winners storage amount to 20GB!

18th October 2012

What a year so far!

by Roberta Nilerud at 18:00

Busy times folks, last week we announced the launch of the Ubuntu One Mac OS X beta and today the latest Ubuntu release 12.10 went live. This latest Ubuntu release is packed with exciting features, included are some great updates for Ubuntu One and other online services, you can get the full 12.10 low-down on Ubuntu.com

One of the key focus areas has been to put a strong stake in the ground towards our vision to turn the Dash into being the fastest and most stylish way to instantly find things anywhere – whether on your machine or online. We’ve also added new lenses in the Dash including updated Music and Video lenses, making it easier to find your content, whether it’s stored on your hard drive or online.

Another addition is Web Apps, which let you pin commonly-used web applications like GMail, Amazon and Facebook to the Launcher. This lets you access your online applications just like your desktop apps and switch between them more easily when you have several open at the same time. They get their own desktop icon which can be seen in the application switcher and to launch one, there is no need to separately launch a browser and click on a bookmark or enter a URL and passwords.

The Ubuntu One Music Store is a great example of a Web app and is installed by default in 12.10.

Gaming on Ubuntu has been another focus for us and we’ve had a busy couple of months working with new partners such as Humble Bundle, Valve and Unity Technologies who are all investing in the Ubuntu Platform. Ubuntu is a powerful force in the game industry and with the Unity 4.0 release we can’t wait to play the games from their millions of game developers who can now easily publish right to Ubuntu. Watch this space and participate with Valve and Unity at UDS online, as together we continue to make Ubuntu gaming great!

Data Sync Services

For a while now we’ve talked about the need to overhaul our sync infrastructure, enabling us to build better products and deliver higher service levels to our users – well, that vision has been realised in this release with U1DB.

U1DB is a database API for synchronised databases of JSON documents. It’s simple to use in applications, and allows apps to store documents and synchronise them between machines and devices. U1DB itself is not a database: instead, it’s an API and data model which can be backed by any database for storage. This means that you can use U1DB on different platforms, from different languages, and backed on to different databases, and sync between all of them.
Data sync is an essential part of what we want to offer with Ubuntu One. We already offer file sync, and that’s also part of our developer story (the APIs for file sync and music streaming are documented at https://one.ubuntu.com/developer/);

U1DB is designed to offer data sync. Some information in your personal cloud is best done as files: your music, your photos, letters written in Word, things you want to back up. However, applications work with data: contacts, metadata about your files, todo lists, preferences and settings, and most stuff an application works with. We’re building U1DB to allow app developers to work with the same data on every platform and in every language; to save data and sync it between devices without having to manage that themselves.

The above coupled with all the other stuff we’ve had going on has made it quite a year so far, with lots of crunching and hard work, phew!  A few highlights being the recent Mac OS X beta, the U1 referrals program which lets users earn up to 20GB free storage by inviting family and friends. Our Web and mobile Music Store, Ubuntu One Filelink in Thunderbird mail,Ubuntu One Files Java library  and our Send to U1 preview.
Plus, continuing to fix bugs, regular updates for our Windows, Android and iOS apps, general speed and performance improvements and our commitment to speedy customer service, means no wonder we’re now on our way to serving nearly 3 million of you all over the world!

11th October 2012

Ubuntu One for Mac OS X now in beta

by Roberta Nilerud at 14:09

We know many of you have been eagerly awaiting our Mac OS X client, so we’re pleased to tell you that the public beta is now available for download


Ubuntu One is a cross-platform personal cloud service already available on Windows , iOS, Android and Ubuntu – the new Mac beta completes that story.

So you can use Ubuntu One on your favourite OS or across a variety of devices and platforms.

The Ubuntu One Mac beta is easy to use, all you have to do is:

1. Download the .dmg file and open it on your machine.
2. Drag the Ubuntu One app icon from the .dmg into your Applications folder.

3. Feel free to unmount the .dmg and run the app.
4. Once you open the app, you’ll be asked to enter your administrator password to allow Ubuntu One to have administrator privileges.

5. Next you’ll be asked to sign in with your existing Ubuntu One account or create a new account.













6. After you sign in, follow the prompts to select any folders you’d like to sync to Ubuntu One and you’re ready to go!

As this is a beta we are still working hard fixing bugs to make the Mac client even slicker. Please be patient whilst we iron out the kinks over the coming weeks, and make sure to keep your eye on the download page or on our Facebook, Google+ pages or follow us on Twitter for information about the latest client updates.

Thank you to those of you who’ve been testing the alpha version and you can help us further by continuing to test the beta and reporting any bugs you find, you can see known issues here.